Human Insights for Program Innovation: Understanding and Acting on What LMI Consumers Want in Coaching and Counseling

Friday, September 7
10:45 AM-12:15 PM

Room: National Harbor 10

Topics: Data & Insights, Improve Your Program

Are you interested in developing or improving financial coaching or counseling programs or services to meet the needs of your community? If so, then join us for an interactive session where we’ll share observations into the key gaps in coaching and counseling identified from across multiple applied research projects. Hear what community members want from nonprofit organizations, how they react to existing services, and the gaps where innovation is most needed. Then join other attendees in a conversation about why those gaps might exist. Together, we’ll identify the most important problems to tackle and equip participants with the tools necessary to design and test meaningful solutions to close the gap between what is available and what community members want.

Speakers:

• Pamela Chan, Prosperity Now
• Spectra Myers, Prosperity Now

Visit the Speakers page to view full biographies.

Presentation:

• Human Insights

Handouts:

• Spurring Innovations in Credit Counseling
• Beyond the Next Paycheck: Creating Opportunities for Young Workers to Thrive
• Addressing Debt in Black Communities
• Human Insights Brainstorm on Meeting Client Expectations